Legal Info

📄 Legal Information (Specified Commercial Transactions Act)

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Seller
Felinamia

Representative
Representative Director: Edson Kenji Kiba

Address
"Will be disclosed without delay upon request

Telephone Number
"Will be disclosed without delay upon request

Regarding Support
For inquiries, please contact us by email

Email Address
support@felinamia.com

Website URL
https://www.felinamia.com

Sales Price
Please refer to each product page

Additional Charges Other Than Product Price

·         Shipping fee: Automatically calculated at checkout based on the delivery address

·         Handling fee: Not applicable

Payment Method
Shopify Payments (Shop Pay, including major credit cards)

Payment Timing
Payment is processed at the time of order confirmation

Delivery Time
Production and shipping are generally completed within 3–7 business days after payment confirmation. Delivery time may vary depending on the destination

Returns & Exchanges
We accept returns or exchanges only for defective products or items damaged during delivery.
Please contact us within 7 days of receiving the item to request a return

Non-Returnable Items

·         Incorrect shipping address provided at the time of purchase

·         Incorrect size selection

·         Change of mind or buyer’s remorse

·         Custom-made items (including print-on-demand products)

·         Gift cards or sale items

Return Procedure

1.    Send an email to support@felinamia.com including:

o    Your order number

o    Clear photos showing the issue

2.    If your return is approved:

o    We will send you a return shipping label

o    Provide return instructions

Return Address

The return address will be provided along with the return instructions once your return has been approved.

 

Important Notes

·         Items returned without prior approval will not be accepted

·         International returns may take longer

Refund Policy
A full refund will be provided once the returned product is received and inspected (if applicable)

Return Shipping Fees

·         If the product is defective or damaged: Covered by us