FAQs
🔹 Shipping & Delivery
Q: How long does it take to receive my order?
A: Our products are made to order. Production takes 2–5 business days, and delivery within Canada usually takes 5–10 business days.
Q: Do you offer international shipping?
A: Currently, we ship primarily within Canada and the U.S. Stay tuned — we’re working on expanding!
🔹 Products & Sizing
Q: How do I choose the right size?
A: Each product has a detailed size chart. Please check it before ordering — and if you're in doubt, we suggest sizing up.
Q: Are your T-shirts unisex?
A: Yes! Most of our designs are printed on high-quality unisex or women’s cuts. The product description will let you know.
🔹 Returns & Refunds
Q: Can I return my order if I change my mind?
A: Sorry 😿 All our products are made-to-order, so we don’t accept returns for size mistakes or change of mind.
Q: When can I get a replacement?
A: We replace items only if there’s a manufacturing defect (misprint, faulty seams, wrong item shipped).
Q: What do I need to provide?
A: Send us photos of the item and the defect within 7 days of delivery. Email: support@felinamia.com
Q: Who pays for shipping?
A: If the defect is confirmed ✅ we cover everything and send you a new item for free.
🔹 Payments & Security
Q: Is it safe to shop on Felina Mia?
A: Absolutely. Our store uses secure SSL encryption and trusted payment providers like Shopify, Visa, Mastercard, Apple Pay and more.
🔹 Contact & Support
Q: I have another question. How can I reach you?
A: You can email us anytime at support@felinamia.com — we’ll be happy to help!